GENERAL TERMS & CONDITIONS
1. WHO WE ARE
1.1. We are Bucherer UK Ltd (Company number) 05209185. Our registered address is at 8-9 Frith Street, London, W1D 3JB, United Kingdom.
1.2. The website for our UK Online Store is www.bucherer.com/uk/en (the “Online Store”).
1.3. These General Terms and Conditions (“T&Cs”) govern the sale and purchase of products from our UK Online Store.
1.4. You can access these T&Cs via the Online Store and save them onto your computer and/or simply view them as convenient for you. The T&Cs are displayed in English. It is your responsibility to read these T&Cs carefully.
1.5. The products that appear in the Online Store are aimed exclusively at individuals aged 18 years and older, living in the United Kingdom. You must only purchase products for personal, private or domestic use and not for any business or commercial purposes. The commercial resale and distribution of any products ordered via the Online Store is prohibited.
1.6. Without impacting your consumer rights, any contractual terms not set out in this document will only be binding on us if we have agreed to them in writing.
1.7 We may make changes to these T&Cs at any time and will update the Online Store accordingly. Any changes will only apply to future orders.
2. CUSTOMER SERVICE
If you have any questions, requests or complaints, you can contact our customer service department
• By post: Bucherer UK, Online Service, 8-9 Frith Street, London, W1D 3JB, United Kingdom. Phone: 0207 952 2731.
3. HOW THE CONTRACT IS FORMED
3.1. A binding order shall be triggered and sent only when you have entered all of the details that are necessary to place an order and you have confirmed that you have read these T&Cs before clicking the “Pay now” button. At this point you will have successfully placed your order. Before submitting your order, you can enter and modify your personal details and relevant billing and delivery address. You may also choose your preferred shipping method and means of payment. You should check the details of your order on the overview page carefully before submitting your order.
3.2. After submitting your order, you shall receive an automatic acknowledgement by e-mail, which summarises the details of your order. This automatic acknowledgement does not mean that we have accepted your order.
3.3. We are not obliged to accept your order. We reserve the right to cancel or reject an order within 7 days of receiving it if we cannot fulfil your order or if you have breached these T&Cs. We may also cancel an order if we have reason to believe that you are reselling the products for commercial gain. You shall be informed about cancellations and rejections in each case by e-mail.
3.4. The contract is formed once we follow up the automatic acknowledgement with a separate order acceptance, which will be sent to you by email.
3.5. A maximum of 2 of the same item can be ordered per order. For some payment methods, lower order values may be valid.
3.6. If you have registered an account with us on the Online Store, you can see the status of your order in your personal customer area.
4. PRICES, SHIPPING AND DELIVERY
4.1. All prices specified in the Online Store are inclusive of VAT. We shall notify you about shipping costs as well as any additional costs, e.g. for an express order, gift wrapping, directly in the order form before you submit your order.
4.2. We reserve the right to change the prices for the offered items at any time and shall update the Online Store to reflect such changes. The price quoted at the time of the order shall be applicable.
4.3. Unless otherwise agreed, delivery shall be made to the delivery address provided by you. We shall notify you about the delivery period possibly during the ordering process. Unless otherwise indicated, the delivery period in the standard shipping is estimated to take around 3 to 5 working days from the date of the order. More detailed information about the Shipping options, our preferred couriers and the delivery process can be found on the information pages of the Online Store.
4.4. After the hand-over of the products to the shipping company, you shall receive a shipping confirmation by e-mail, containing a tracking code which you can use to track delivery.
4.5. If you change your mind or need to change any details you must notify us as soon as possible before we send you an order acceptance. Once we have accepted your order, we are afraid that you cannot make any further changes. You do have the right to change your mind via our cancellation policy available.
4.6. If a delivery does not reach you despite a shipping confirmation from the shipping company or if you do not receive a message from the shipping company within 2 working days from the order confirmation, you contact customer service as soon as possible to let us know.
5. PRESENTATION OF THE PRODUCT, DELIVERY PERIOD, AVAILABILITY
5.1. The essential features of the product and/or service can be found in the item description and the supplementary information in the Online Store. Pictures of products in advertisements, brochures, in the Online Store, etc. shall be purely illustrative. We shall reserve the right to change the products specified in the Online Store at any time and without prior notice and to limit the number of products that can be purchased by you.
5.2. Certain products shown in the Online Store cannot be ordered and purchased directly through the Online Store. This shall be clearly indicated in the relevant product information. For these products, a request form shall be available for you to complete.
5.3. If we cannot meet a delivery deadline for reasons beyond our control, we shall inform you as soon as possible, and (where possible) provide you with a new estimated delivery date. If the new delivery date is unacceptable to you or if the product is not available both parties shall be entitled to withdraw from the contract with respect to the relevant product and any payment already made shall be immediately refunded by us.
5.4. We shall not be responsible for any delays caused by events outside our control such as strike and other forms of industrial action, riot, war, natural disasters, as well as delivery block of the manufacturer or upstream supplier, nor any delays in delivery caused by manufacturers or third parties.
5.5. The products shall be available while stocks last. In exceptional cases, there may be errors or corrections, particularly if the same product is ordered by several customers at the same time. We shall not be liable for the lack of stock or unavailability of products.
6. CANCELLATION RIGHTS AND RETURNS
You have a right to cancel your order under certain circumstances. Please see our cancellation policy for further details. If products are faulty then you may be entitled to a repair, replacement or a refund under law. Please contact us using our contact form.
We will not be obligated to honour a return or cancellation if you have not followed the operating or maintenance instructions for the products, made changes to it, replaced parts or used consumables that do not correspond to the original specifications, without our prior consent. The same shall be applicable for defects resulting from improper use, storage and handling of the products, external interventions as well as the opening of products.
7. PAYMENT, RETENTION OF TITLE
The purchase price shall be due at the time you place your order.
Until full payment of the respective invoice amount of a delivery (final and unconditional credit of the total purchase price), the seller reserves ownership of the delivered products in any case.
8. TRANSPORT DAMAGE
If products are delivered with apparent transport damage, you must report such errors immediately to the shipping company and contact us as soon as possible.
9.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
9.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
9.3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10. DATA PROTECTION
11. APPLICABLE LAW
These T&Cs are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
12. EUROPEAN ONLINE DISPUTE SETTLEMENT PLATFORM
If you are unhappy with how we have handled a complaint, you can use the online dispute resolution platform created by the European Commission to escalate your complaint (http://ec.europa.eu/consumers/odr/).
Statutory right of cancellation
You have a right to cancel a contract from 14 days after the day you receive your order, without giving any reason.
In order to exercise your cancellation rights, you must inform us by contact form, fax, or post by sending a letter to:
8-9 Frith Street
London, W1D 3JB
Or you can use the model cancellation form as a basis for exercising your right to cancel.
If you exercise your right to change your mind and receive a refund for the goods, you must return the goods back in the original packaging with a proof of purchase (e.g. the invoice).
Consequences of cancellation
If you cancel this contract, we shall repay you all payments, that we have received from you, including the delivery charges (except the additional costs, which arise if the customer has selected a type of delivery different from the reasonable standard delivery offered by the seller), immediately and at the latest within fourteen days from the day, on which we receive notification about your cancellation. We shall use the same means of payment, which you used for the original transaction, unless you tell us otherwise.
We are not obliged to process a refund until we have received the returned products or until you have provided proof of such return, whichever is the earlier.
You must return the products to us immediately and, in any case, at the latest within fourteen days from the day, on which you inform us about the cancellation of this contract.
We shall bear the costs of returning the products if you use the postage-paid return label of the transport company that is enclosed with the delivery. Otherwise, you shall bear the direct costs of returning the products for the package.
We reserve the right to make a deduction from any refund owed to you due to excessive handling.
Where you cannot cancel a contract:
Cancellation rights shall not be applicable for products which are bespoke or customised or which are otherwise clearly tailored to the personal needs of the customer. This shall be applicable, for example, in case of individual engravings or changes in the products.
Model cancellation form
(If you wish to cancel the contract, please fill in this form and send it back.)
To [here, the customer must enter the name, address and, if necessary, the fax number and
e-mail address of the seller]:
I/We (*) herewith revoke the contract made by me/us (*)
about the purchase of the following products (*)/ the provision of the following service (*)
Ordered on (*) / received on (*):
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for communication on paper)
(*) Strike out if not applicable
(Last Updated: June 2020)