Privacy Policy and Personal Information Collection Statement of Bucherer Hong Kong Ltd.

寶嘉爾香港有限公司私隱政策及個人資料收集聲明

This Privacy Policy (this "Policy") applies to the customers and potential customers (hereinafter referred to as "You" or "Your") of Bucherer Hong Kong Ltd. (hereinafter referred to as "Bucherer", "We", "Us", or "Our") for Your purchase of watches from Us, Your registration and management of an account, acceptance of Our watch services, or registration for affirming Your interest for watches and other experience with Us (all services including sales of watches, registration and management of an account, acceptance of Our watch services and registration of Your interest collectively referred to as "Our Services").

本私隱政策(「本政策」)適用於寶嘉爾香港有限公司(下稱「BUCHERER寶嘉爾」、「我們」)之客戶及潛在客戶(下稱「閣下」)就向我們購買腕錶、註冊及管理帳戶、接受我們的腕錶服務,或登記表達對腕錶之興趣,以及與我們互動之其他體驗(包括腕錶銷售、帳戶註冊及管理、接受腕錶服務及興趣登記,統稱為「本服務」)而適用。

Introduction

引言

Bucherer Hong Kong Ltd. is a data user as defined under the Personal Data (Privacy) Ordinance (Cap. 486) (the "Ordinance"). We are committed to complying with the Ordinance and the Data Protection Principles contained therein in respect of the collection, holding, processing and use of Your personal data.

寶嘉爾香港有限公司為《個人資料(私隱)條例》(第486章)(「該條例」)所界定之資料使用者。我們承諾遵守該條例及當中所載之保障資料原則,以規範我們對閣下個人資料之收集、持有、處理及使用。

We take the protection of Your privacy and Your personal data very seriously and therefore provide here this Privacy Policy to help You fully understand how We collect, store, use, transfer, provide and protect Your personal data.

我們非常重視保障閣下之私隱及個人資料,因此制定本私隱政策,以協助閣下充分了解我們如何收集、儲存、使用、轉移、提供及保護閣下之個人資料。

When We collect Your personal data, We will provide You with this Privacy Policy setting out the purpose of collection, the classes of persons to whom Your personal data may be transferred, and Your rights to request access to and correction of Your personal data.

當我們收集閣下之個人資料時,我們將向閣下提供本私隱政策,說明收集目的、閣下個人資料可能被轉移之人士類別,以及閣下查閱及更正個人資料之權利。

This Policy applies to personal data that is collected by Us or provided to Us, including but not limited to personal data that You voluntarily provide during or that generates from Your visit of Our retail store(s), and personal data provided by You during Your registration with, or management of, Your account through Our customer relationship management system. In case We would use Your personal data for other purposes or scenarios not contained in this Policy, We will inform You in a reasonable manner. This Policy does not apply to circumstances where We process Your personal data in the role of a data processor or service provider acting on behalf of other data users.

本政策適用於由我們收集或向我們提供之個人資料,包括但不限於閣下於到訪我們零售店期間自願提供或因該到訪而產生之個人資料,以及閣下透過我們客戶關係管理系統註冊或管理帳戶時所提供之個人資料。如我們擬將閣下之個人資料用於本政策未載列之其他目的或情況,我們將以合理方式通知閣下。本政策不適用於我們作為資料處理者或服務供應商,代表其他資料使用者處理閣下之個人資料之情況。

It is important that You read and understand this Policy. Please ensure that You fully understand and agree to these terms and conditions before You start using Our Services and providing Your personal data to Us.

閣下務請閱讀並理解本政策。於開始使用本服務及向我們提供個人資料前,請確保閣下已充分理解並同意本政策之條款及條件。

If You choose to use or continue to use Our Services after We update this Policy (and We will promptly notify You of such updates), it means that You fully understand and consent to all of the contents of this Policy (including the updated version). If You do not agree with this Policy or any part of it, please do not start using Our Services, or stop using Our Services immediately; in case You wish Us to delete Your personal data, please inform Us in the way addressed in Section 5 of this Policy.

如我們更新本政策(且我們將及時通知閣下有關更新),而閣下選擇使用或繼續使用本服務,即表示閣下已充分理解並同意本政策全部內容(包括經更新版本)。如閣下不同意本政策全部或任何部分內容,請勿開始使用本服務,或應立即停止使用本服務;如閣下希望我們刪除閣下之個人資料,請按本政策第5部分所載方式通知我們。

Please note that for the purpose of this Policy, personal data refers to any data relating directly or indirectly to a living individual from which it is practicable for the identity of that individual to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable, as defined under the Ordinance.

請注意,就本政策而言,「個人資料」指該條例所界定之任何符合以下說明之資料:直接或間接與一名在世的個人有關的,從該資料直接或間接地確定有關的個人的身分是切實可行的;及該資料的存在形式令予以查閱及處理均是切實可行的。

If You have any questions, comments or suggestions regarding the content of this Policy, or if You have any questions regarding Our protection of Your personal data, You may contact Us through the following contact information:

Customer service email: privacy.hk@bucherer.com

如閣下對本政策內容有任何疑問、意見或建議,或對我們保護閣下之個人資料的措施有任何疑問,請透過以下方式與我們聯絡:

客戶服務電郵:privacy.hk@bucherer.com

 

In general, We will reply to You within 40 days or within the timeframe as required by applicable laws and regulations, whichever is shorter.

一般情況下,我們將於40日內,或適用法律及法規規定之期限內回覆閣下,兩者以較短者為準。

This Policy will help You understand the following:

  1. what personal data may be collected;
  2. how We collect and use Your personal data;
  3. how We share, transfer, and publicly disclose Your personal data;
  4. how We protect Your personal data;
  5. Your rights regarding personal data protection;
  6. how We process personal data of minors;
  7. how Your personal data is stored and transferred across borders;
  8. how this Policy is updated.

本政策將協助閣下了解以下內容:

  1. 我們可能收集哪些個人資料;
  2. 我們如何收集及使用閣下之個人資料;
  3. 我們如何分享、轉移及公開披露閣下之個人資料;
  4. 我們如何保護閣下之個人資料;
  5. 閣下於個人資料保障方面享有之權利;
  6. 我們如何處理未成年人之個人資料;
  7. 閣下之個人資料如何儲存及進行跨境轉移;
  8. 本政策如何更新。

1. What personal data may be collected

我們可能收集哪些個人資料

 

We will collect, use, or otherwise process the following types of Your personal data:

  • Name
  • Salutation
  • Address
  • Phone number
  • Email address
  • Your geographic location when You are in Our retail store
  • Identity document information (Hong Kong Identity Card number or passport number, at Your choice)
  • Other contact information You voluntarily provide to Us

 

我們將收集、使用或以其他方式處理以下類別的閣下之個人資料:

  • 姓名
  • 稱謂
  • 地址
  • 電話號碼
  • 電郵地址
  • 閣下位於我們零售店內時之地理位置
  • 身份證明文件資料(香港身份證號碼或護照號碼,由閣下自行選擇)
  • 閣下自願向我們提供之其他聯絡資料

2. How We collect and use Your personal data

我們如何收集及使用閣下之個人資料

 

(1) Circumstances under which We collect and use Your personal data
我們收集及使用閣下個人資料之情況

While using Our Services, You understand and agree that Your personal data as listed below will be processed by Us in accordance with the following purposes and circumstances.

閣下理解並同意,於使用本服務期間,我們將根據以下目的及情況處理下列閣下之個人資料。

 

CircumstancesMethod of Our ProcessingPurpose of Our ProcessingType of Personal Data ProcessedObligatory or Voluntary

When You register an account or when Our staff registers an account on Your behalf through Our customer relationship management system

當閣下或我們員工代閣下透過我們的客戶關係管理系統註冊帳戶時

Collection, storage, use, transfer to overseas recipients as described in Section 3, deletion

收集、儲存、使用、轉移至第3部分所述之海外接收方,以及刪除

Management of Your account; processing of Your requests; contacting You in response to Your inquiries and comments; Your personal data will be transferred to Our affiliate as listed in Section 3, as it is necessary for Our global documentation and management of Our customer list, which benefits You when making purchases outside Hong Kong

管理閣下之帳戶;處理閣下之要求;就閣下的查詢及意見與閣下聯絡;以及將閣下之個人資料轉移予第3部分所列之我們聯屬公司,此為進行全球客戶名單之管理及保存相關紀錄所必要,從而便利閣下於香港以外地區購物

Salutation, last and first name, phone number, email address

稱謂、姓氏及名字、電話號碼、電郵地址

Obligatory.

Name, salutation, phone number and email address are required for account creation and management. Failure to provide this data means We will be unable to register an account for You or provide Our Services

必須提供。姓名、稱謂、電話號碼及電郵地址均為建立及管理帳戶所必需。如閣下未能提供有關資料,我們將無法為閣下註冊帳戶或提供本服務

During Your visit to Our retail store, due to the installation of video surveillance cameras

閣下到訪我們零售店期間,由於店內已安裝閉路電視監察系統

Collection, storage, access, provision to relevant authorities in accordance with applicable laws

收集、儲存、查閱,以及根據適用法律向有關主管機關提供

Video surveillance cameras are installed only at the entrance of and within Our retail store for the purpose of security; We will not intentionally identify You from surveillance footage, and will not process Your image or video for any other purpose

閉路電視監察系統僅設於我們零售店入口及店內範圍,以保障安全。我們不會刻意透過監察錄像識別閣下身份,亦不會將閣下之影像或錄像用於任何其他用途

Images, videos

影像及錄像

Not applicable. Surveillance footage is collected incidentally when You visit Our retail store and cannot be made voluntary

不適用。監察錄像於閣下到訪我們零售店時附帶收集,而該等收集無法由閣下自願決定是否提供

During Your visit to Our retail store, when You submit a Wishlist expressing interest in a particular watch

閣下到訪我們零售店期間提交心願清單,表示對特定腕錶感興趣時

Collection, storage, use, transfer to overseas recipients as described in Section 3, deletion

收集、儲存、使用、轉移至第3部分所述之海外接收方,以及刪除

Documentation of Your Wishlist to arrange watch inventory; contacting You to notify whether watches You are interested in are in stock; Your personal data will be transferred to Our affiliate as listed in Section 3, as it is necessary for global inventory management and arrangement of watch sales

記錄閣下之心願清單,以安排腕錶庫存;聯絡閣下通知有興趣之腕錶是否有貨;以及將閣下之個人資料轉移予第3部分所列之我們聯屬公司,此爲進行全球庫存管理及腕錶銷售安排所必要

Salutation, last and first name, phone number, email address; Your watch preferences; geographic location when You visit Our retail store

稱謂、姓氏及名字、電話號碼、電郵地址;腕錶偏好資料;以及閣下到訪我們零售店時之地理位置

Obligatory for processing Your Wishlist request.

Failure to provide this data means We will be unable to notify You of watch availability

必須提供。此是爲了處理閣下的心願清單。如閣下未能提供有關資料,我們將無法就有關腕錶之供應情況向閣下發出通知

During Your visit to Our retail store, when You request and accept Our watch services, including repair services

閣下到訪我們零售店期間要求及接受我們的腕錶服務(包括維修服務)時

Collection, storage, use, transfer to overseas recipients as described in Section 3, deletion

收集、儲存、使用、轉移至第3部分所述之海外接收方,以及刪除

Processing orders for watch services; providing watch services to You including repair; contacting You regarding cost estimates or repair status; Your personal data will be transferred to Our affiliate and the authorised repair service centre as listed in Section 3, as it is necessary to coordinate with repair specialists; identity document information is collected solely for the purpose of verifying Your identity when You collect Your watch following completion of services

處理腕錶服務訂單;向閣下提供腕錶服務(包括維修服務);就報價或維修進度與閣下聯絡;以及將閣下之個人資料轉移予第3部分所列之我們聯屬公司及授權維修服務中心,此爲與維修專家協調服務安排所需。身份證明文件資料僅用於在服務完成後閣下領取腕錶時核實身份

Salutation, last and first name, phone number, email address; identity document information (HKID card number or passport number, at Your choice); condition of Your watch; geographic location when You visit Our retail store

稱謂、姓氏及名字、電話號碼、電郵地址;身份證明文件資料(香港身份證號碼或護照號碼,由閣下自行選擇);腕錶狀況資料;以及閣下到訪我們零售店時之地理位置

Name, salutation, phone number and email address are obligatory to process Your service request. Identity document information is obligatory at the point of collecting Your watch following completion of services. Failure to provide this data means We will be unable to process or return Your watch

姓名、稱謂、電話號碼及電郵地址均為必須提供,此爲處理閣下之服務申請所需。身份證明文件資料則須於服務完成後閣下領取腕錶時提供。如閣下未能提供有關資料,我們將無法處理或向閣下交還腕錶

During Your visit to Our retail store, when You purchase any product

閣下到訪我們零售店期間購買任何產品時

Collection, storage, use, transfer to overseas recipients as described in Section 3, deletion

收集、儲存、使用、轉移至第3部分所述之海外接收方,以及刪除

Accepting and handling Your order; delivering products and Our Services to You; processing Your payment; managing Your requests, claims and complaints; Your personal data will be transferred to Our affiliate as listed in Section 3, as it is necessary for Our global customer list management, which benefits You when making purchases outside Hong Kong

接受及處理閣下之訂單;向閣下交付產品及本服務;處理閣下之付款;管理閣下之要求、申索及投訴;以及將閣下之個人資料轉移予第3部分所列之我們聯屬公司,此爲進行全球客戶名單管理所需,從而便利閣下於香港以外地區購物

Salutation, last and first name, phone number, email address; Your purchase record; geographic location when You visit Our retail store

稱謂、姓氏及名字、電話號碼、電郵地址;購買紀錄;以及閣下到訪我們零售店時之地理位置

Obligatory.

Failure to provide this data means We will be unable to complete Your purchase or provide after-sales support

必須提供。如閣下未能提供有關資料,我們將無法完成有關交易或向閣下提供售後支援服務

Where We are required to monitor transactions to identify potentially linked or artificially split payments for compliance, financial control, risk management or legal purposes

當我們需要監察交易以識別可能屬關聯交易或人為分拆之付款安排,以符合合規、財務監控、風險管理或法律要求時

Collection, review, use and disclosure within the Bucherer group, including relevant finance and compliance functions

收集、查閱、使用及於寶嘉爾集團內部披露資料,包括向相關財務及合規職能部門披露

Detection and investigation of potentially linked transactions and compliance with applicable legal, regulatory and internal control requirements

識別及調查可能屬關聯之交易,以及遵守適用法律、監管及內部監控要求

Name, transaction information, payment information and related purchase records

姓名、交易資料、付款資料及相關購買紀錄

Necessary for Our legitimate interests and compliance obligations. Failure to provide the relevant information may prevent Us from processing the transaction

為履行我們之合法利益及合規責任所必需。如閣下未能提供有關資料,我們可能無法處理有關交易

Where We are required to screen customers against applicable sanctions lists or comply with sanctions laws and regulations

當我們需要根據適用制裁法律及法規對客戶進行制裁名單篩查時

Collection, storage, use, review and disclosure to competent authorities where required by law; manual screening against applicable sanctions lists

收集、儲存、使用、查閱,以及在法律規定情況下向主管機關披露;並以人手方式核對適用制裁名單

Compliance with applicable sanctions laws, regulations and legal obligations

遵守適用制裁法律、法規及其他法律責任

Name and other information necessary to accurately identify the customer

姓名及識別客戶所需之其他相關資料

Obligatory where required by law.

Failure to provide the relevant information may prevent Us from completing the transaction or providing Services

如法律規定則必須提供。如閣下未能提供有關資料,我們可能無法完成有關交易或向閣下提供服務

When You agree that We send You marketing-related communications and materials

當閣下同意接收我們之市場推廣相關資訊及宣傳材料時

Collection, storage, use, deletion

收集、儲存、使用及刪除

Providing newsletters, promotions and event invitations for marketing purposes, so that You may receive relevant notifications in a timely manner

為市場推廣目的向閣下提供通訊、推廣優惠及活動邀請,以便閣下及時接收相關資訊及通知

Salutation, last and first name, phone number, email address; Your watch preferences and notification preferences

稱謂、姓氏及名字、電話號碼、電郵地址,以及閣下之腕錶偏好及通知偏好設定

Voluntary.

Failure to provide consent will not affect Your ability to purchase or use Our Services

自願提供。不同意接收市場推廣資訊不會影響閣下購買產品或使用本服務

When We analyse customer data

當我們分析客戶資料時

Collection, storage, use, transfer to overseas recipients as described in Section 3, deletion

收集、儲存、使用、轉移至第3部分所述之海外接收方,以及刪除

Conducting data analysis and research to improve Our Services and enhance Your experience; any analysis is strictly limited to research purposes and will not be used for profiling or personalised advertising

進行數據分析及研究,以改善本服務及提升閣下體驗;任何分析均嚴格限於研究用途,且不會用於建立個人資料分析檔案或個人化廣告推送

Personal data collected under the other circumstances described above

於上述其他情況下所收集之個人資料

Not collected directly — derived from data provided under other circumstances above

並非直接收集,而是根據上述情況所提供資料衍生而成

When You visit Our online platforms

當閣下瀏覽我們的網上平台時

Collection, storage, use, deletion

收集、儲存、使用及刪除

To operate Our online platforms; to ensure their proper technical functioning and security; to maintain the stability and accessibility of Our IT systems

營運我們的網上平台;確保其正常技術運作及安全性;維持我們資訊科技系統之穩定性及可用性

IP address, requested file/page name, referring webpage, date and time of request, browser type and version, operating system, search terms used to locate Our platform (where applicable)

IP地址、所要求存取之檔案/頁面名稱、來源網頁、請求日期及時間、瀏覽器類型及版本、操作系統,以及用於尋找我們平台之搜尋關鍵字(如適用)

Obligatory.

This data is collected automatically each time You visit Our online platforms and is necessary for their proper functioning. We are unable to provide Our Services without collecting this data

必須提供。該等資料會於閣下每次瀏覽我們網上平台時自動收集,並為網上平台正常運作所必需。如未能收集有關資料,我們將無法提供相關服務

When You use Our online platforms and We deploy cookies and similar tracking technologies

當閣下使用我們的網上平台,而我們部署Cookies及類似追蹤技術時

Collection, storage, use, transfer to overseas recipients as described in Section 3, deletion

收集、儲存、使用、轉移至第3部分所述之海外接收方,以及刪除

To support the operation of Our online platforms; to improve user experience; to conduct analytics on platform usage

支援我們網上平台之運作;提升使用者體驗;以及分析平台使用情況

Device and browser identifiers, IP address, browsing behaviour on Our platforms, and other information collected via cookies as further described in Our Cookie Guidelines

設備及瀏覽器識別碼、IP地址、閣下於我們平台上的瀏覽行為,以及於我們Cookie指引中進一步說明透過Cookies收集之其他資料

Voluntary for non-essential cookies — You may manage or disable these through Your browser settings, though this may affect platform functionality. Obligatory for cookies strictly necessary for the operation of Our online platforms

對於非必要Cookies而言,屬自願提供:閣下可透過瀏覽器設定管理或停用相關Cookies,惟此舉可能影響平台部分功能。對於維持我們網上平台運作所必需之Cookies,則屬必須提供

When You submit a contact form or request an appointment booking through Our online platforms

當閣下透過我們的網上平台提交聯絡表格或預約申請時

Collection, storage, use, transfer to overseas recipients as described in Section 3, deletion

收集、儲存、使用、轉移至第3部分所述之海外接收方,以及刪除

Responding to Your inquiries; scheduling and managing Your appointment requests; contacting You to confirm, reschedule or follow up on Your appointment

回覆閣下之查詢;安排及管理閣下之預約申請;以及聯絡閣下確認、更改或跟進預約安排

Salutation, last and first name, email address, phone number

稱謂、姓氏及名字、電郵地址及電話號碼

Obligatory.

Failure to provide this data means We will be unable to respond to Your inquiry or process Your appointment request

必須提供。如閣下未能提供有關資料,我們將無法回覆閣下之查詢或處理閣下之預約申請

(2) Circumstances under which Your personal data may be processed without Your prior consent
無須閣下事先同意而處理閣下個人資料之情況

You are aware that We may collect and use Your personal data without Your prior consent in the following circumstances in accordance with applicable laws and regulations:

  • where it is necessary for Us to perform Our legal duties or legal obligations;
  • where it is necessary to protect the life, health or property of You or other individuals in an emergency;
  • where We use Your personal data that You have voluntarily made public, within a reasonable scope;
  • where it is necessary for the conclusion or performance of a contract with You;
  • where required by applicable Hong Kong laws and regulations.

閣下知悉,根據適用法律及法規,在下列情況下,我們可於未取得閣下事先同意之情況下收集及使用閣下之個人資料:

  • 為履行我們之法定職責或法律義務所必需;
  • 為於緊急情況下保障閣下或其他人士之生命、健康或財產所必需;
  • 於合理範圍內使用閣下自行公開之個人資料;
  • 為與閣下訂立或履行合約所必需;
  • 香港適用法律及法規另有規定之情況。

 

(3) Data Accuracy
資料準確性

We take reasonable steps to ensure personal data is accurate, having regard to the purposes for which it is used. Please keep Your details up to date and notify Us of any changes at privacy.hk@bucherer.com.

我們會因應個人資料之使用目的而採取合理措施,確保有關個人資料準確無誤。請保持閣下資料為最新資料,並於資料有任何變更時透過 privacy.hk@bucherer.com 通知我們。

Before We use Your personal data, We take reasonable steps to verify these data remains accurate and complete.

在使用閣下之個人資料前,我們會採取合理步驟核實有關資料是否仍然準確及完整。

 

(4) Change of purpose
更改使用目的

We will only use Your personal data for the purposes stated above, or for a directly related purpose You would reasonably expect. Otherwise, We will notify You and obtain Your prescribed consent before processing Your personal data for any new purpose.

我們僅會將閣下之個人資料用於上述列明之用途,或閣下合理預期之直接相關用途。除此之外,如我們擬將閣下之個人資料用於任何新用途,我們將事先通知閣下,並於處理有關個人資料前取得閣下之訂明同意。

3. How We share, transfer and publicly disclose Your personal data
我們如何分享、轉移及公開披露閣下之個人資料

 

We will not share or transfer Your personal data to third parties except in the circumstances described in this Policy or as permitted by applicable laws and regulations.

除本政策所述情況或適用法律及法規另有允許外,我們不會向第三方分享或轉移閣下之個人資料。

As Our business develops, We may engage in transactions such as mergers, demergers or business transfers. In such circumstances, We will inform You and continue to protect, or require the recipient to continue to protect, Your personal data at standards no less than those required by this Policy.

隨著業務發展,我們可能涉及合併、分拆或業務轉讓等交易。在該等情況下,我們將通知閣下,並將繼續保護或要求接收方繼續按不低於本政策所載標準保護閣下之個人資料。

(1) Sharing
資料共享

We will not share Your personal data with any company, organisation or individual outside of Our company, except in the following cases:

除以下情況外,我們不會向本公司以外之任何公司、機構或個人分享閣下之個人資料:

  1. Where required by applicable Hong Kong laws and regulations, or for the purpose of legal proceedings or as required by a government authority or law enforcement agency, We may disclose Your personal data to the extent so required.

 

如香港適用法律及法規有所規定,或基於司法程序、政府機關或執法機構要求,我們可於所需範圍內披露閣下之個人資料。

  1. We may share Your personal data with Our affiliates: for the purpose of Our business operations and management, We may share Your personal data collected and processed by Us under this Policy with the following affiliates of Ours, in order to provide You with better services:

我們可能與我們聯屬公司共享閣下之個人資料:為配合我們之業務營運及管理,我們可能將根據本政策收集及處理之個人資料與下列聯屬公司共享,以向閣下提供更優質之服務:

Bucherer Trading (Shanghai) Co., Ltd. with its address: Room 2603, Plaza 1788, 1788 West Nanjing Road, Jing'an District, Shanghai, China, and contact: privacy.cn@bucherer.com.

寶齊萊貿易(上海)有限公司 地址:中國上海市靜安區南京西路1788號1788國際中心2603室。聯絡方式:privacy.cn@bucherer.com。

Your personal data will be transferred to and stored with Bucherer Trading (Shanghai) Co., Ltd. as it is necessary for the storage and processing of Your personal data and the management of Our customer records.

閣下之個人資料將被轉移至並儲存於寶齊萊貿易(上海)有限公司,此爲閣下個人資料之儲存及處理,以及管理我們客戶紀錄所必需。

We have put in place data transfer agreements with Bucherer Trading (Shanghai) Co., Ltd., incorporating the Recommended Model Clauses issued by the Privacy Commissioner for Personal Data under section 33(2)(f) of the Ordinance to ensure that Your personal data will be handled in a manner consistent with the requirements of the Ordinance. You may contact Us at privacy.hk@bucherer.com if You wish to obtain further information about the safeguards in place.

我們已與寶齊萊貿易(上海)有限公司訂立資料轉移協議,並納入香港個人資料私隱專員根據該條例第33(2)(f)條發布之建議合約條文範本,以確保閣下之個人資料將以符合該條例規定之方式處理。

如閣下希望進一步了解有關保障措施之詳情,請透過 privacy.hk@bucherer.com 與我們聯絡。

Bucherer AG with its address: 6005 Lucerne, Langensandstrasse 27, Switzerland and contact: data-privacy@bucherer.com.

Bucherer AG 地址:Langensandstrasse 27, 6005 Lucerne, Switzerland(瑞士)。 聯絡方式:data-privacy@bucherer.com

Your personal data may be shared with Bucherer AG on an occasional basis as necessary for the global management of Our customer list, which will benefit You for Your purchase outside Hong Kong.

為配合我們全球客戶名單管理之需要,我們可能不時與 Bucherer AG 共享閣下之個人資料,從而便利閣下於香港以外地區購物。

In addition, Our online platforms are hosted by Bucherer AG on servers located in Europe. This means Your personal data collected through Our online platforms will be stored and processed on these servers, and will accordingly be subject to the data protection laws applicable in that jurisdiction.

此外,我們之網上平台由 Bucherer AG 於歐洲之伺服器上提供寄存服務。因此,透過我們網上平台收集之個人資料將於有關伺服器上儲存及處理,並受相關司法管轄區適用之資料保障法律所規管。

You may send an email to data-privacy@bucherer.com to exercise Your data access and correction rights.

閣下可發送電郵至 data-privacy@bucherer.com ,以行使閣下之資料查閱及資料更正權利。

Please note that We will only share personal data that is necessary and only subject to the purposes stated in this Policy.

請注意,我們僅會分享為達成本政策所述目的而屬必要之個人資料。

  1. We may also share Your personal data with Our service providers or business partners where necessary to provide Our Services to You, including Rolex and its authorised Rolex repair service centre. We will only share such information for purposes that are lawful, necessary, specific and reasonable. Service providers or partners will only process personal data within the scope of the purposes, processing methods and types of personal data as described in this Policy.

如為向閣下提供本服務所必需,我們亦可能與服務供應商或業務合作夥伴共享閣下之個人資料,包括:Rolex(勞力士);及Rolex授權維修服務中心。
我們僅會基於合法、必要、具體及合理之目的分享有關資料。服務供應商或合作夥伴僅可按照本政策所述之處理目的、處理方式及個人資料類別處理閣下之個人資料。

We will only share personal data that is necessary and solely for the purposes stated in this Policy. All recipients are required to implement appropriate technical and organisational measures to protect Your personal data.

我們僅會分享為達成本政策所載目的而屬必要之個人資料。所有接收方均須採取適當之技術及組織措施,以保護閣下之個人資料。
 

(2) Cross-border transfer
跨境轉移

As mentioned above, Your personal data will be transferred to and stored in Mainland China by Bucherer Trading (Shanghai) Co., Ltd.. We have put in place data transfer agreements with Bucherer Trading (Shanghai) Co., Ltd. to ensure that Your personal data transferred to Mainland China will be handled in a manner consistent with the requirements of the Ordinance. You may contact Us at privacy.hk@bucherer.com if You wish to obtain further information about the safeguards We have put in place in respect of this transfer.

如上文所述,閣下之個人資料將被轉移至中國內地,並由寶嘉爾貿易(上海)有限公司儲存。

我們已與寶齊萊貿易(上海)有限公司訂立資料轉移協議,以確保轉移至中國內地之閣下個人資料將按照符合該條例規定之方式處理。

如閣下希望進一步了解我們就有關轉移所採取之保障措施,請透過 privacy.hk@bucherer.com 與我們聯絡。

Your personal data may further be transferred from Mainland China to Bucherer AG in Switzerland on an occasional basis for the purposes described above.

基於上述用途,閣下之個人資料亦可能不時由中國內地進一步轉移至瑞士之 Bucherer AG。

 

(3) Transfer on corporate restructuring
企業重組時之資料轉移

In the event of a merger, demerger, dissolution or liquidation involving a transfer of Your personal data, We will inform You of the name and contact details of the recipient and require that recipient to be bound by this Policy, or otherwise seek Your prior consent.

如因合併、分拆、解散或清盤而涉及閣下個人資料之轉移,我們將通知閣下接收方之名稱及聯絡資料,並要求該接收方受本政策約束;或另行取得閣下之事先同意。

 

(4) Public disclosure
公開披露

We will only publicly disclose Your personal data where We obtain Your prior express consent, or where disclosure is required by applicable law, legal process or a government authority.

我們僅會在以下情況下公開披露閣下之個人資料:已取得閣下事先明確同意;或適用法律、司法程序或政府機關要求作出披露。

Where We apply technical or other measures to anonymise Your personal data such that the recipient cannot re-identify the individual concerned, the sharing, transfer or public disclosure of such anonymised data may be made without notification to You.

如我們已採用技術或其他措施將閣下個人資料匿名化,以致接收方無法重新識別有關人士,則有關匿名化資料之分享、轉移或公開披露可在毋須另行通知閣下之情況下進行。

4. How We protect Your personal data
我們如何保護閣下之個人資料

 

We have used security measures conforming to industry standards to protect the personal data provided by You against any unauthorised access, disclosure, falsification, damage or loss. We will take all reasonably practicable measures to protect Your personal data.

我們已採取符合業界標準之保安措施,以保障閣下提供之個人資料免遭未經授權查閱、披露、篡改、損毀或遺失。我們將採取一切切實可行措施保護閣下之個人資料。

We will take all reasonably practicable steps to ensure that Your personal data is protected against unauthorised or accidental access, processing, erasure, loss or use. These measures include but are not limited to encryption of data in transit and at rest, access controls restricting access to Your personal data to authorised personnel only, and regular review of our data collection, storage and processing practices.

我們將採取一切切實可行步驟,確保閣下之個人資料免遭未經授權或意外的查閱、處理、刪除、喪失或使用。有關措施包括但不限於:傳輸中及靜態儲存資料加密;存取控制措施,以限制僅獲授權人士方可查閱閣下之個人資料;定期審閲我們收集、儲存及處理個人資料之做法。

Where We engage data processors, whether within or outside Hong Kong, to process Your personal data on Our behalf, We will adopt contractual or other means to prevent Your personal data from being kept longer than necessary and to prevent unauthorised or accidental access, processing, erasure, loss or use of Your personal data transferred to such data processors.

如我們委聘資料處理者(不論位於香港境內或境外)代表我們處理閣下之個人資料,我們將透過合約或其他方式,防止閣下之個人資料被保存超過所需期間,並防止發生未經授權或意外查閱、處理、刪除、遺失或使用已轉移予有關資料處理者之閣下個人資料。

Your personal data will be transferred to and stored in Mainland China by Bucherer Trading (Shanghai) Co., Ltd., with whom We have put in place data transfer agreements, incorporating the Recommended Model Clauses issued by the Privacy Commissioner for Personal Data under section 33(2)(f) of the Ordinance, governing such transfer to ensure that Your personal data is afforded a standard of protection consistent with the requirements of the Ordinance. You may contact Us at privacy.hk@bucherer.com if You wish to obtain further information about the safeguards We have put in place in respect of this transfer.

閣下之個人資料將被轉移至中國內地,並由寶齊萊貿易(上海)有限公司儲存。我們已與寶齊萊貿易(上海)有限公司訂立資料轉移協議,並納入香港個人資料私隱專員根據該條例第33(2)(f)條發布之建議合約條文範本,以規管有關資料轉移,確保閣下之個人資料獲得符合該條例要求之保障水平。如閣下希望進一步了解我們就有關資料轉移所採取之保障措施,請透過 privacy.hk@bucherer.com 與我們聯絡。

Still, since the security of any usage related to the Internet cannot be absolutely ensured, We will take all reasonable effort to protect the security of any information provided to Us. Please note that email and other forms of electronic communication are not always encrypted and We strongly recommend that You do not send personal data through such means. In particular, please avoid sending identity documents by email. We will provide secure methods for submission where required.

然而,由於任何涉及互聯網之活動均無法保證絕對安全,我們仍會盡合理努力保護向我們提供之任何資料之安全。請注意,電郵及其他電子通訊方式並非一定經加密處理,因此我們強烈建議閣下不要透過該等方式傳送個人資料。尤其請避免透過電郵傳送身份證明文件。如有需要,我們將提供安全之提交方式。

In the unfortunate event of a personal data security incident, We will promptly inform You of: the basic situation of the security incident and the possible impact thereof; the remedial measures We have taken or will take; the measures You can take to mitigate any potential impact; and Our contact information, in accordance with the requirements of applicable laws and regulations. We will inform You of the incident by email, letter, telephone or other reasonable means. If it is difficult to inform data subjects individually, We will take reasonable and effective steps to make a public announcement. We will also report such incidents to the relevant authorities in accordance with applicable laws and regulations.

如不幸發生個人資料保安事故,我們將按照適用法律及法規之規定,及時通知閣下以下事項:保安事故之基本情況及可能影響;我們已採取或將採取之補救措施;閣下可採取以減輕潛在影響之措施;我們之聯絡方式。我們將透過電郵、郵寄信函、電話或其他合理方式通知閣下有關事故。如個別通知有關資料當事人存在困難,我們將採取合理而有效之方式作出公開公告。我們亦將按照適用法律及法規之規定,向有關主管機關通報有關事故。

5. Your rights regarding personal data protection

閣下於個人資料保障方面享有之權利

 

In accordance with the requirements of the Ordinance, You have the following rights in relation to Your personal data held by Us:

  • Access to Your personal data;
  • Correction of Your personal data;
  • Objection to Our use of Your personal data for direct marketing purposes.

根據該條例,就我們持有之閣下個人資料而言,閣下享有以下權利:

  • 查閱閣下之個人資料;
  • 更正閣下之個人資料;
  • 反對我們將閣下之個人資料用於直接促銷用途。
     

(1) Data access and correction requests
資料查閱要求及資料更正要求
 

You may submit a data access request or data correction request to Us at any time. We will respond to Your request within 40 calendar days of receipt. We may charge a fee for complying with a data access request, provided that such fee is not excessive and reflects only the direct and necessary costs of compliance. We will inform You of any applicable fee before proceeding.

閣下可隨時向我們提出資料查閱要求或資料更正要求。我們將於收到閣下之要求後40個日曆日內作出回覆。我們可就處理資料查閱要求收取費用,惟有關費用不得屬過高,且僅限於合規所產生之直接及必要成本。我們將於處理前通知閣下有關費用。

A data correction request may only be made in respect of personal data of which You have already obtained a copy by way of a data access request. Where We are satisfied that the personal data is inaccurate, We will correct it without charge and provide You with a copy of the corrected data within 40 calendar days. Where the personal data in question is an expression of opinion, We may instead attach a note to the data recording Your contrary view.

資料更正要求僅可涉及閣下已透過資料查閱要求取得副本之個人資料。如我們信納有關個人資料不準確,我們將免費作出更正,並於40個曆日內向閣下提供經更正資料之副本。如有關個人資料屬意見陳述,我們可於有關資料附加備註,以記錄閣下之不同意見。

To submit a data access or data correction request, please contact Us at privacy.hk@bucherer.com using the form prescribed by the Privacy Commissioner for Personal Data, or by written request in Chinese or English setting out the scope of the personal data requested.

如欲提出資料查閱要求或資料更正要求,請使用香港個人資料私隱專員指明之表格,或以中文或英文書面說明所要求個人資料之範圍,並透過 privacy.hk@bucherer.com 與我們聯絡。

If You are not satisfied with Our response to Your request or complaint, You may lodge a complaint with the Privacy Commissioner for Personal Data at pcpd.org.hk or by calling (852) 2827 2827.

如閣下對我們就閣下要求或投訴之回覆不滿,可向香港個人資料私隱專員提出投訴:網站:pcpd.org.hk,或者致電:(852) 2827 2827。


(2) Direct marketing

直接促銷

 

We may use Your personal data for direct marketing purposes. We require Your consent before doing so.

我們可能將閣下之個人資料用作直接促銷用途。在作出有關使用前,我們將取得閣下之同意。

We may use the following personal data for direct marketing: Your name, contact details, and watch preferences.

我們可能使用以下個人資料作直接促銷用途:姓名;聯絡資料;腕錶偏好資料。

We may use such personal data to market the following classes of products and services: watches, watch services, events and promotions related to our brands and products.

我們可能使用上述個人資料推廣以下類別之產品及服務:腕錶;腕錶相關服務;與我們品牌及產品有關之活動及推廣優惠。

We may conduct direct marketing by the following channels: email, telephone, and post.

我們可能透過以下渠道進行直接促銷:電郵;電話;郵寄。

If You do not wish to receive direct marketing communications from Us, or if You wish to withdraw Your consent to the use of Your personal data for direct marketing purposes, You may notify Us at any time at privacy.hk@bucherer.com or by following the unsubscribe instructions in any marketing communication We send You. We will cease using Your personal data for direct marketing purposes free of charge upon receipt of Your notification.

如閣下不希望接收我們發出的直接促銷資訊,或希望撤回有關使用個人資料作直接促銷用途之同意,閣下可隨時透過 privacy.hk@bucherer.com 通知我們,或按照我們向閣下發送之任何市場推廣訊息內所載之取消訂閱指示辦理。於收到閣下通知後,我們將免費停止使用閣下之個人資料作直接促銷用途。


(3) Changing the scope of Your consent
更改閣下同意之範圍
 

You may withdraw Your consent to Our processing of Your personal data at any time by contacting Us as provided at the beginning of this Policy. Please note that Your withdrawal of consent will not affect the lawfulness of any processing carried out by Us prior to such withdrawal. Following Your withdrawal, We may not be able to continue providing all or part of Our Services to You.

閣下可隨時按照本政策開首部分所載之聯絡方式聯絡我們,以撤回閣下就我們處理其個人資料所作出之同意。請注意,撤回同意不會影響我們於撤回前已進行之任何個人資料處理活動之合法性。於閣下撤回同意後,我們可能無法繼續向閣下提供全部或部分本服務。


(4) Limitations on responding to requests
回應要求之限制
 

In principle, We do not charge a fee for Your reasonable requests in relation to Your personal data. We may however charge a reasonable fee for requests that are repetitive or manifestly excessive.

一般而言,我們不會就閣下提出之合理個人資料要求收取費用。然而,對於重複提出或明顯過度之要求,我們可能收取合理費用。

In accordance with applicable laws and regulations, We may be unable to comply with Your request in the following circumstances:

  • where compliance would require disclosure of personal data relating to another individual who has not consented to such disclosure, and it is not reasonable in the circumstances to comply without such consent;
  • where the request is not made in writing in Chinese or English;
  • where We cannot reasonably ascertain Your identity;
  • where the data requested is subject to legal professional privilege;
  • where compliance is prohibited by any applicable law or court order;
  • where the request follows two or more similar requests and it is unreasonable in the circumstances to comply.

根據適用法律及法規,在下列情況下,我們可能無法滿足閣下之要求:

  • 如回應有關要求將導致披露另一名未有同意披露其個人資料之人士的個人資料,而在有關情況下不宜於未取得其同意前作出有關披露;
  • 如有關要求並非以中文或英文書面提出;
  • 如我們無法合理核實閣下之身份;
  • 如所要求之資料受法律專業保密權保障;
  • 如任何適用法律或法院命令禁止我們作出有關回應;
  • 如有關要求乃繼兩項或以上類似要求之後再次提出,而在有關情況下作出回應並不合理。

6. How We process personal data of minors
我們如何處理未成年人之個人資料

Our Services are primarily designed for adults. We do not knowingly collect personal data from individuals under the age of 18 without the consent of their parent or legal guardian.

本服務主要為成年人而設。未經父母或合法監護人同意,我們不會明知而收集18歲以下人士之個人資料。

If You are under the age of 18, please do not provide Us with Your personal data or use Our Services without the involvement and consent of Your parent or legal guardian. We encourage parents and legal guardians to monitor their children's use of Our Services.

如閣下未滿18歲,請勿於未取得父母或合法監護人參與及同意之情況下向我們提供閣下之個人資料或使用本服務。我們鼓勵父母及合法監護人監察其子女使用本服務之情況。

If You are a parent or legal guardian and believe that Your child has provided Us with their personal data without Your consent, please contact Us at privacy.hk@bucherer.com. Upon verification, We will take prompt steps to securely delete such personal data from Our systems

如閣下為父母或合法監護人,並相信閣下之子女未經閣下同意向我們提供其個人資料,請透過 privacy.hk@bucherer.com 與我們聯絡。於核實後,我們將盡快採取措施,安全地從我們的系統中刪除有關個人資料。

7. How Your personal data is stored and transferred across borders

閣下之個人資料如何儲存及進行跨境轉移

 

(1) Storage
儲存

Your personal data collected in the course of Our provision of Services to You in Hong Kong will be transferred to and stored on servers located in Mainland China by Bucherer Trading (Shanghai) Co., Ltd. We have put in place data transfer agreements with Bucherer Trading (Shanghai) Co., Ltd, incorporating the Recommended Model Clauses issued by the Privacy Commissioner for Personal Data under section 33(2)(f) of the Ordinance, to ensure that Your personal data is afforded a standard of protection consistent with the requirements of the Ordinance. You may contact Us at privacy.hk@bucherer.com if You wish to obtain further information about the safeguards in place.

我們在香港向閣下提供本服務期間所收集之個人資料,將被轉移至中國內地,並由寶齊萊貿易(上海)有限公司儲存於位於中國內地之伺服器上。我們已與寶齊萊貿易(上海)有限公司訂立資料轉移協議,並納入香港個人資料私隱專員根據該條例第33(2)(f)條發布之建議合約條文範本,以確保閣下之個人資料獲得符合該條例要求之保障水平。如閣下希望進一步了解有關保障措施之詳情,請透過 privacy.hk@bucherer.com 與我們聯絡。

Your personal data may further be shared on an occasional basis with Bucherer AG in Switzerland for the purposes described in Section 3.

此外,基於本政策第3部分所述目的,閣下之個人資料亦可能不時與位於瑞士之 Bucherer AG 共享。

(2) Retention period
保留期限

We will take reasonable and practicable steps to avoid processing personal data that is not necessary for Our purposes, and We will only retain Your personal data for a period necessary to achieve the purposes described in this Policy, unless there are mandatory retention requirements under applicable laws or regulations. The retention period of Your personal data shall be determined in accordance with the following circumstances, whichever is longer:

  • the period necessary to maintain Our relationship with You, to complete transactions with You and to respond to any inquiries or complaints You may raise in connection with those transactions;
  • the period necessary to safeguard the safety and quality of the Services We provide to You;
  • any longer period to which You have agreed; or
  • any longer period required by applicable laws or regulations or agreed between the parties.

我們將採取切實可行措施,避免處理超出實際需要之個人資料。除適用法律或法規另有強制保留規定外,我們僅會於達成本政策所述目的所需期間內保留閣下之個人資料。閣下個人資料之保留期限將以下列期間中較長者為準:

  • 維持與閣下之關係、完成與閣下之交易,以及回應閣下就有關交易提出之任何查詢或投訴所需之期間;
  • 保障我們向閣下提供之本服務之安全及品質所需之期間;
  • 閣下已同意之任何較長期間;或
  • 適用法律或法規規定,或訂約各方同意之任何較長期間。

 

After the retention period expires, We will take all practicable steps to delete Your personal data or anonymise it in accordance with applicable law.

於保留期限屆滿後,我們將根據適用法律採取一切可行措施刪除或匿名化處理閣下之個人資料。

 

(3) Others
其他事項

If We cease to provide Our Services to You, We will promptly cease to collect Your personal data, notify You of the cessation of Our operations by announcement through Our official website or by other reasonable means, and delete or anonymise Your personal data as soon as practicable thereafter. Where We anonymise data, We apply technical and organisational measures designed to prevent re-identification. Once fully anonymised, We may use this information indefinitely for statistical or research purposes without further notice to You.”

如我們停止向閣下提供本服務,我們將立即停止收集閣下之個人資料,並透過官方網站公告或其他合理方式通知閣下我們已停止有關業務運作,其後將於切實可行情況下盡快刪除或匿名化處理閣下之個人資料。如我們對資料進行匿名化處理,我們將採取技術及組織措施,以防止有關資料被重新識別。一旦資料已被完全匿名化,我們可在毋須另行通知閣下之情況下,無限期將有關資料用作統計或研究用途。

8. How this Policy is updated
本政策如何更新

We may revise this Policy from time to time. When changes are made to the terms of this Policy, We will notify You by prominently displaying a notice on Our official website or by other reasonable means. In such case, by continuing to use Our Services, You agree to be bound by the revised Policy.

我們可能不時修訂本政策。當本政策條款有所修改時,我們將透過於官方網站顯著位置刊登通知或以其他合理方式通知閣下。在該等情況下,如閣下繼續使用本服務,即表示閣下同意受經修訂之本政策約束。

For material changes, We will provide a more prominent notice (including notice by email, phone number, or other contact information) and will seek Your prior consent if required by applicable law or regulation.

如屬重大變更,我們將提供更顯著之通知(包括透過電郵、電話號碼或其他聯絡方式通知),並在適用法律或法規要求之情況下取得閣下之事先同意。

For the purpose of this Policy, material changes include but are not limited to:

  • significant changes in Our service model, such as the purpose of processing personal data, the type of personal data processed, and the manner in which personal data is processed;
  • significant changes in Our ownership structure or organisational structure, such as changes in ownership resulting from business restructuring, bankruptcy, mergers and acquisitions, etc.;
  • changes in the primary recipients of the sharing, transfer or public disclosure of Your personal data;
  • significant changes in Your rights to participate in the processing of Your personal data and in the exercise of those rights; or
  • changes in the department responsible for personal data protection, Our contact information or complaint channels.

就本政策而言,重大變更包括但不限於:

  • 我們服務模式之重大變更,例如處理個人資料之目的、處理之個人資料種類或處理方式發生重大改變;
  • 我們擁有權架構或組織架構之重大變更,例如因業務重組、破產、合併或收購等而導致之擁有權變更;
  • 分享、轉移或公開披露閣下個人資料之主要接收方有所變更;
  • 閣下參與個人資料處理及行使相關權利之方式發生重大變更;或
  • 負責個人資料保護之部門、聯絡方式或投訴渠道有所變更。

 

October 2026

2026年10月

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