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RETURNS & REFUNDS

RETURNS

You have the right to cancel your order and request a full refund. If you are not satisfied with your purchase, please contact our Customer Services team by calling 0207 952 2730 or emailing help@bucherer.com. We aim to respond to all email enquiries within 2 working days.

We cannot accept returns of products which are bespoke, customised or otherwise clearly tailored to your personal needs, e.g. in case of individual engravings or changes in the product. All earrings are supplied with a hygiene seal. We cannot accept returns whereby the seal has been removed or broken, unless the product is faulty.

RETURN PROCEDURE

Please contact us within 14 days from your order receipt date to request a refund. From this point, you should have an additional 14 days to return your unwanted purchase to us. You can return your order to us via Courier or simply drop it off at your nearest Bucherer store.

For returns by post, please follow these steps:

1. All originals tags and labels are in place and have not, at any point, been removed from the product.

2. The product is unused, free of any marks, scratches or other impediments that could prohibit it from being re-sold, i.e. unused and in the same condition in which it was received, together with your proof of purchase

3. All instructions, guarantees and packaging are unblemished and included with the product.

4. Pack the unwanted item(s) in the original packaging with appropriate padding in the Bucherer shipping box together with the proof of purchase.

5. Indicate that it is a return on the provided delivery note and include it in the shipping box.

6. Please leave your box open for the courier to inspect on collection.

7. When the courier has inspected the item, please seal the package and attach the supplied return label so that it is visible.

DEFECTS

If a product is defective, please refer to the cancellation rights set out in our terms and conditions of sale

Alternatively, if there is an issue with your purchase, please contact our Customer Services team by calling 0207 952 2730 or emailing help@bucherer.com.

REFUNDS

Please allow up to 14 days for your refund to be fully processed. The funds will be credited to the original payment method used. Orders placed with Finance will also be cancelled within 14 days of the cancellation request.

Right to reject

In the unlikely event that your product is faulty or damaged, please contact our Customer Services team within 30 days from your order receipt date to arrange a collection and refund.