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RETURNS & REFUNDS

RETURNS

You have the right to change your mind and cancel your order, return the products and receive a full refund. The return period is 14 days and starts from the day after you receive the product.  

If you are not satisfied with your purchase, please contact our Watch Experts team by calling 0207 952 2730 or emailing help@bucherer.com. A member of the team will be happy to talk you through our returns process. 

Please note that we cannot accept returns of products which are bespoke or customised or otherwise clearly tailored to your personal needs, e.g. in case of individual engravings or changes in the product.

We supply all pierced earrings with a hygiene seal. We cannot accept returns on pierced earrings if this seal is removed or broken unless the product is faulty.

 

RETURN PROCEDURE

The cancellation request must be submitted within 14-days of receiving your order. From which point, you have an additional 14-days to return your unwanted purchase. You can return your order to your nearest Bucherer store or by using the postage-paid return label that is enclosed with the delivery

For returns by post, please follow these steps: 

1. All originals tags and labels are in place and have not, at any point, been removed from the product. 

2. The product is unused, free of any marks, scratches or other impediments that could prohibit it from being re-sold, i.e. unused and in the same condition in which it was received, together with your proof of purchase.  

3. All instructions, guarantees and packaging are unblemished and included with the product. 

4. Pack the unwanted item(s) in the original packaging with appropriate padding in the Bucherer shipping box together with the proof of purchase. 

5. Indicate that it is a return on the provided delivery note and include it in the shipping box. 

6. Please leave your box open for the courier to inspect on collection. 

7. When the courier has inspected the item, please seal the package and attach the supplied return label so that it is visible.

DEFECTS

If a product is defective, please refer to the cancellation rights set out in our terms and conditions of sale

Alternatively, if there is an issue with your purchase, please contact our Web Experts team by calling 0207 952 2730 or emailing help@bucherer.com.

REFUNDS

Please allow up to 14-days for your refund to be fully processed from the day we receive the returned products. The funds will be credited to the original payment method used. Orders placed with Finance will also be cancelled within 14-days of the cancellation request.