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Delivery information

Shipping

  • We only accept delivery addresses within the UK.
  • All orders are shipped FREE via FedEx who offer a trackable delivery service.

Delivery

All orders are shipped using a trackable delivery service. Standard delivery usually take around 3 to 4 working days. A signature will be requested on receipt. If you are not in at the time of delivery, FedEx will leave a note with details to arrange another one. All orders are usually sent out for pre 6 pm delivery. If you require a pre 9 am delivery on a specific day, then please contact our Web Experts team by calling 0207 952 2730 or emailing help@bucherer.com

Please be advised that due to stock restrictions on certain products, it may not always be possible to deliver within the above mentioned period. In these cases, a member of our Web Experts team will contact you with the expected delivery due date or you will be informed by email.

Collections and deliveries are not made on Bank Holidays or Sundays. Please allow additional time, if ordering on or near public holidays or during sale periods. Orders purchased on Finance can only be shipped to the billing address (the stated account address for the payment card used for the deposit payment).

Tracking

You will receive a tracking reference once your order has been shipped. You can use this tracking code to track your shipment.

Insurance

The shipment is insured up until the point that the recipient has signed for delivery.

CLICK & COLLECT

We offer a Click & Collect service within selected Bucherer stores. Please allow two working days for the item to arrive at the selected store. Once received, a member of the in-store team will contact you to arrange the collection. Please ensure you take personal ID with you, including the credit card used to process payment. Click & Collect is only available for standard credit card and PayPal payments only.

CHANGING THE DELIVERY ADDRESS

If you wish to change your delivery address after placing an order, please contact our Web Experts team by calling 0207 952 2730 or emailing help@bucherer.com. If you have already received a shipment confirmation email for you order, it is on its way to you and can no longer be changed. Please consider that changing the delivery address on a Finance order is not permitted at any point.