Marketing Content/Content Hub/Bucherer Magazine/Fall 2019/Imagery/Editorial_Male_People_Watches_2019_15

REF: CEE0421

Customer Experience Executive, London

In 1888 in the heart of Switzerland, Carl-Friedrich Bucherer and his wife Luise opened Lucerne's first watch and jewellery store, laying the foundations for a successful & innovative family company that is Bucherer 1888.

Today, Bucherer has 130 years of watch & jewellery expertise. We pride ourselves on the hospitality that we deliver to all our clients, whilst inspiring them with our products and passion.

We are looking for a passionate individual to join our Online team at our London HQ. The ability to build strong and positive working relationships is a must as is the need to inspire our clients with not just our service but the stories about our beautiful products.

  • A proven ability to develop customer loyalty; the successful candidate will be responsible for promoting a portfolio of luxury watches & fine jewellery brands.
  • Responding to all online customer enquiries via telephone, live chat or email. Pre-defined templates will be required for certain responses.
  • Collaborating with the Warehouse/Logistics department to manage the daily inflow/outflow of customer orders and returns.
  • Capable of resolving any customer complaints promptly and in line with the company core values.
  • Possesses a user-centred and product orientated mindset to champion customer success.
  • Capable of identifying User Experience (UX) and product development opportunities to deliver a highly optimised customer journey through the company Website.
  • Comfortable working with eCommerce software solutions, including Google Analytics, Uberall, Salesforce Commerce Cloud and Product Information Management systems (PIM).
  • An entrepreneurial spirit, with the ability to demonstrate initiative, working both independently and collaboratively within a team.
  • A confident and articulate communicator who is comfortable adapting to the tone and language of the company and brand-partner values.
  • Excellent interpersonal and English language skills, both written and verbal.
  • Numerate and computer literate (Outlook and Excel).
In return, we are offering a competitive salary and a generous employee discount scheme.

To apply for the role please email a copy of your CV, quoting the reference CEE0421 to the following email address: