Watch services are very important to Bucherer. Since 1888, we have been carrying a wide range of renowned international watch brands. The manufacturers of these watches have certified our ateliers, which means that our around 80 watchmakers are authorised across Europe to independently perform service work and repairs on these watches – a testament to our many years of experience and expertise.
Our service team are happy to help--be it a battery replacement, pressure testing, maintenance or complete overhaul service. We are proud to offer a Service Centre based in Selfridges London where we have a team dedicated to meet your needs.
After a complete overhaul, Bucherer offers a two-year service warranty on all brand-name watches. This warranty excludes damage caused by an accident or improper handling of the watch.
A detailed look at Bucherer’s watch services
We recommend that you have our certified specialists check your watch every two years. Every five years, we will completely overhaul your timepiece. Our watch services also include many additional services to ensure a long service life for your watch.
Bucherer’s watch services include having an expert replace the battery
Our experts open the case with special tools. First, they clean the electrical contacts. After replacing the battery, they close the case using the appropriate tool as per the manufacturer specifications.
The specialists measure the current consumption and check that the watch is waterproof according to the manufacturer’s standards. Afterwards, they clean the case and strap before checking the strap and clasp, adjusting them as necessary.
Strap Replacement & Adjusting a Mechanical Watch
If your watch is too fast or slow despite regular maintenance, our expert consultants or watchmakers will solve the problem. They will find out whether an adjustment could optimise the watch’s accuracy.Whether or not your timepiece is purchased from us, we work very closely with most manufacturers to be able to order straps or links to be provided to you. With the vast majority of brands, we require the model reference and specification of your request in order to provide a price and lead time for your special order. Such enquiries can be raised by email, over the phone or in-store.
The following tasks are part of the adjustment of a mechanical watch at Bucherer:
First, our employees check all of the movement functions. They use special tools to open the case and adjust the accuracy. Then, they close the case again using the appropriate tool as per the manufacturer specifications.In addition, they make sure the watch is waterproof and clean the case and strap. They also check the strap and clasp and adjust them appropriately. Finally, they check the accuracy on a simulator for 48 to 72 hours.
A glass which is smashed or has a deep crack will require full servicing. This is due to the factor of fragments of glass and the possibility of moisture entering the movement of the timepiece. Most watch brands require receipt of the watch in order to estimate the glass replacement alongside a full service to be performed. It is only with a full or maintenance service that the manufacturers will provide some form of guarantee for the time keeping of the movement. Please do visit our Service Centre with your timepiece and our dedicated team will happily assist.