Data protection provisions

This website was produced and published by BUCHERER AG with its registered office in Switzerland, Langensandstrasse 27, 6005 Lucerne, entered in the Commercial Register of the Canton of Lucerne under No. CH-109.612.210. On this website, you will also find information about our subsidiaries in Germany, France, Austria, England and Denmark. When reference is made below to the BUCHERER Group, this means the companies specified in the Legal Notices (cf. statutory information in the Legal Notices).

We are accordingly responsible for collecting, processing and using your personal data and handing this data in conformity with the law. These data protection provisions constitute an integral part of the terms of use, which you will find here.

We are committed to handling your personal data responsibly. Consequently, we regard it as self-evident that we comply with the statutory requirements of the Swiss Federal Law on Data Protection (DSG), the Ordinance to the Federal Law on Data Protection (VDSG), the Telecommunications Law (FMG) as well as the General Data Protection Regulation of the European Union (GDPR) and other provisions of Swiss and European Data Protection Law. 

We would like to inform you below about how we handle your personal data.

Please note that the information contained below may be revised and amended from time to time. We therefore recommend that you view this privacy policy regularly. During your visit to our website www.bucherer.com, your personal data is collected and used by us to the following extent and for the following purposes:

Extent and purpose of the collection, processing and use of personal data

 

On visiting our website
When you visit our website, our servers temporarily store every access in a log file.

The following data is stored by us:

•the IP address of the requesting computer,
•Date and time of access,
•Name and URL of the retrieved data,
•the website from which our domain was accessed,
•the operating system of your computer and the browser you are using,
•the country from which access to our website takes place and
•the name of your Internet access provider.

The collection and processing of this data is generally anonymised without personal reference for the purpose of enabling the use of the website (connection establishment), to ensure the long-term security and stability of the system and to optimise the website, and for internal statistical purposes. The aforementioned information will not be linked to or stored with personal information.

Only in the case of an attack on the network infrastructure of www.bucherer.com or in case of suspicion of another unauthorised or improper use of the website, the IP address will be evaluated for clarification and defense and, if necessary, used in criminal proceedings for identification and to bring legal action against the users concerned under civil and criminal law.

The purposes described above, constitute our legitimate interest in data processing within the meaning of Art. 6 para. 1 lit. f GDPR.

 

Registering for our Bucherer newsletter or using the contact form

In order to receive the newsletter or to get in touch with us using the form, it is (*absolutely) essential that you enter the following personal data truthfully:

•Your email address*
•Title*
•Language* (only with the newsletter registration)
•First name*
•Surname*
•Address (full postal address with postcode and place name or town, only for contact form)
•Country*
•Telephone (only for contact form)
•Subject and message (only for contact form)

We require this information to process your requests, to be able to send you our newsletter and/or to use it for marketing purposes as described in more detail below.

The processing of your contact enquiry is our legal basis within the meaning of Art. 6 para. 1 lit. f EU-DSGVO. This legal basis allows the processing of personal data within the scope of our "legitimate interest". Our legitimate interest is to process your contact.

By registering for the newsletter, you consent to the processing of the data provided for the regular dispatch of the newsletter to the address you have provided. This consent constitutes our legal basis for the processing of your data within the meaning of Art. 6 para. 1 lit. a EU DSGVO.

You can object to such data processing at any time if there are reasons in your particular situation which speak against data processing (see "Contact").

 

By using the contact form in the Rolex corner

www.rolex.bucherer.com/en/contact

The following information is required (*mandatory):

•Title *
•First name*
•Surname*
•Email address*
•Phone
•Reason for request*
•Preferred contact method*

We need this information to process your request.

The processing of your contact enquiry is our legal basis within the meaning of Art. 6 para. 1 lit. f EU-DSGVO. This legal basis allows the processing of personal data within the scope of our "legitimate interest". Our legitimate interest is to process your contact. You can object to this data processing at any time if there are reasons in your particular situation which speak against data processing (see "Contact").

 

When using the appointment agreement form

On the website, you will be given the opportunity to make an appointment with us at various places. To make an appointment, you must provide the following information (*mandatory):

•Your email address*
•Title*
•Language*
•First name*
•Surname*
•Country*
•Phone
•Sales Business*
•Desired time*
•Message*

This information will be processed to make an appointment with you. We may also use this information for marketing purposes, as described below.

Our legal basis in the sense of Art. 6 para. 1 lit. f EU-DSGVO is the processing of your request for an appointment. This legal basis allows the processing of personal data within the scope of our "legitimate interest". We are interested in processing your appointment request for the purpose of making an appointment. You can object to this data processing at any time if there are reasons in your particular situation which speak against data processing (see "Contact").

Passing your data to third parties

We will only pass on your data if you have expressly consented for us to do so, we are obliged to do so by law or to the extent this is necessary to assert our rights. We also transmit your data to companies affiliated with us (cf. Legal Notices).

In addition, we disclose personal information of users to third parties, to the extent necessary in the context of using the website, answering questions, processing inquiries or providing any services requested by the user. The use of this data by third parties is strictly limited to the purposes mentioned.

An overview of the service providers within the meaning of the previous paragraph can be downloaded here. Other third-party service providers are explicitly mentioned in this privacy policy (e.g. in the sections “Re-Targeting”, “Newsletter and other marketing campaigns” and “Tracking Tools”).

Use for marketing purposes

Newsletters and other marketing campaigns

By registering for our newsletter, you expressly agree that we may use your address and personal data for marketing campaigns such as sending out the Bucherer Newsletter and/or dispatching catalogues. You may unsubscribe from all marketing campaigns at any time. The contact details can be found below in “Contacts”. In addition, you will find an unsubscribe link in all newsletter emails.

Furthermore, we are entitled to engage third parties to conduct marketing campaigns and accordingly have the right to make your personal data available to third parties for this purpose.

For the distribution of our newsletter, we use email marketing services provided by Schober Information Group (Switzerland) AG (X-Campaign), whereby the newsletter data can be passed onto Schober Information Group Deutschland GmbH for this purpose. The newsletter data is stored both on the website's hosting server and on a Schober server in Prague.

Our newsletter may contain a so-called Web Beacon (tracking pixel) or similar technical means. A web beacon is a 1x1 pixel, non-visible graphic that is related to the user ID of each newsletter subscriber.

For each newsletter sent, there is information about the address file used, the subject and the number of newsletters sent. In addition, it can be seen which addresses have not yet received the newsletter, to which address it was sent and at which addresses the delivery failed. There is also the opening rate including the information as to which addresses have opened the newsletter. Finally, the information as to which addresses have unsubscribed. We use this data for statistical purposes and to optimise the content and structure of the newsletter. This allows us to better align the information and offers in our newsletter with the individual interests of the recipients. The tracking pixel is deleted when you delete the newsletter.

In order to prevent the use of the Web Beacon in our newsletter, if this is not already the case by default, please set your email programme so that no HTML is displayed in messages. On the following pages, you will find explanations on how to make this setting for the most common email programmes.

•    Microsoft Outlook
•    Email for Mac (“Download remote content to messages”)

We base these data processing on Art. 6 para. 1 lit. f EU DSGVO. This legal basis allows the processing of personal data within the scope of our "legitimate interest". The legitimate interest lies in direct marketing and the analysis of the use of the newsletter. You can object to this data processing at any time if there are reasons in your particular situation which speak against data processing (see "Contact").

 

Re-Targeting

BUCHERER uses so-called re-targeting technologies on the website. The user behaviour on the website is analysed in order to be able to offer the user customised advertising tailored to the user on partner websites. User behaviour is recorded under a pseudonym.

Most re-targeting technologies use cookies (see “Cookies” below).

This site uses DoubleClick by Google, a service of Google Inc. (“Google”). Google uses for this purpose the so-called DoubleClick cookie, which makes it possible to recognise the browser used by the user when visiting other websites. The information generated by the cookie about visiting these websites (including the IP address) will be transmitted to and stored on a Google server in the United States (see “Tracking Tools” below for additional information on personal data transfers to the United States).

Google will use this information to evaluate the use of the website in regard to the advertising to be shown in order to compile reports for the operator of the website regarding the website activities and advertisements, and to provide further services relating to the use of the website and internet usage. Google may also pass this information on to third parties insofar as this is required by law or if third parties process the data on Google's behalf. Google will not under any circumstances, however, associate the IP address of a user with any other data held by Google.

We base the creation of pseudonymised user profiles for advertising and analysis purposes on a legitimate interest within the meaning of Art. 6 para. 1 lit. f EU DSGVO. This applies to all listed data processing operations. The legitimate interest is in direct marketing and analysis of the use of our website. Users can prevent re-targeting at any time by rejecting or de-activating the relevant cookies in the menu bar of the web browser (see “Cookies” below).

Transmission of personal data abroad

BUCHERER is entitled to pass your data to third party companies abroad to the extent this is required in connection with the processing of your requests, the provision of services and marketing campaigns. These third-party companies are obliged to respect the privacy of users to the same extent as the provider itself. If the level of data protection in a country is considered unsuitable by Swiss standards or within the meaning of the EU General Data Protection Regulation, we will ensure, by means of a contract, that your personal data is protected according to Swiss regulations or the EU General Data Protection Regulation at all times.

An overview of third-party service providers and their locations can be downloaded here. Most service providers are located either in Switzerland or Germany. The website is hosted on a dedicated server at Wirehive, 23-24 Hercules Way, Farnborough GU14 6UU, UK. However, some of the third-party service providers listed in this privacy policy are based in the USA (see “Re-Targeting,” “Tracking Tools,” and “Social Media Functions”). Further information on data transfers to the USA can be found under “Tracking-Tools”.

Right to information, deletion and correction

You may ask for information about your personal data stored by us at any time free of cost. Requests for information must be submitted in writing with proof of identity. You are also entitled to require that your data stored by us is deleted or corrected at any time. You also have the right to reclaim from us the data that you have provided to us (right of data portability). Upon request, we will also pass the data on to a third party of your choice. You have the right to receive the data in a common file format.

You may do this by sending a request to this effect by email to data-privacy@bucherer.com. You will find other options for contacting us under Contact

 We would like to point out that in the event that your data is deleted, our services cannot be used or can no longer be used in full. You can revoke your consent to certain data processing at any time with effect for the future.

Please note that certain data must be retained by us by law for a certain period. Such data must therefore remain stored by us until the end of this period. We will block this data in our system and only use it to comply with statutory requirements

Advice for children and parents

The Bucherer website is aimed at an adult audience. It is forbidden for minors, and especially children under 13 years of age, to transmit personal data about themselves to us or to register to receive a service. If we detect that such data has been transmitted to us, it will be deleted from our database. The parents (or legal guardians) of the child may contact us and request deletion of the data or de-registration. For this purpose, we require a copy of an official document confirming you as a parent or guardian.

Data security

We use suitable technical and organisational security measures that seem appropriate to us to protect your data stored by us from manipulation, partial or total loss and unauthorised access by third parties. Our security measures are continuously updated according to technological developments.

We also take the protection of our own internal company data very seriously. Our staff and the service providers engaged by us are obliged to maintain confidentiality and to comply with the provisions of data protection law. Moreover, these are only granted access to personal data as far as is necessary.

Cookies

Cookies help, among other things, to make visiting our website easier, more pleasant and more useful. Cookies are information files stored automatically by your browser on the hard disk of your computer when you visit our website.

Cookies do not harm the hard disk of your computer nor do they transmit your personal data to us.

We use cookies, for example, to recognise you as a registered user so that you do not need to register again each time. Use in this case does not mean that we obtain new personal data about you as an online visitor.

Most internet browsers accept cookies automatically. However, you can adjust your browser settings so that cookies are not placed on your computer or so that you receive a new warning message when you encounter a new cookie. For more information, see the settings options of your browser.

Deactivating cookies, however, may result in your being unable to use all the s in our portal.

Tracking tools

This website uses Google (Universal) Analytics, a web analysis service provided by Google Inc. (www.google.com). Google (Universal) Analytics uses methods that allow an analysis of the use of the website, such as “Cookies” (see above “Cookies”).  The information generated by the cookie about your use of this website such as 

•    Browser type/version
•    Operating system used
•    Referrer URL (the previously visited page)
•    host name of the accessing computer (IP address)
•    Time of the server request
•    Device

are transferred to and stored on servers of Google Inc, a company of the holding company Alphabet Inc. in the USA. The IP address is reduced by activating IP anonymization ("anonymizeIP") on this website prior to transmission within the member states of the European Union or in other states party to the Agreement on the European Economic Area or Switzerland. The anonymous IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In such cases, we provide contractual guarantees to ensure that Google Inc. maintains an adequate level of privacy.

The information is used to evaluate the use of the website, to compile reports on the activities on the website and to provide other services related to the use of the website for the purposes of market research and tailor-made website design. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf of the company. According to Google Inc., under no circumstances will the IP address be linked to other data relating to the user.

Users can prevent the collection of the data (including the IP address) generated by the cookie and related to the website use by the respective user for Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available under the following link:

http://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plug-in, you can click on this link to prevent the acquisition by Google Analytics on this website in the future. An opt-out cookie is stored on the user's device. If the user deletes cookies (see above “Cookie”), the link must be clicked again.

For the sake of completeness, we wish to note that under US law, the US authorities may carry out surveillance measures that allow the general storage of all data transferred from the European Union or Switzerland to the USA. This is done without distinction, restriction or exemption on the basis of the objective pursued and without objective criteria that would make it possible to restrict the US authorities access to personal data and its subsequent use for specific, strictly limited purposes that would justify access to that data.

Users residing in an EU Member State are advised that the US does not have an adequate level of data protection from the point of view of the European Union, partly because of the issues mentioned in this section. To the extent that we have stated in this Privacy Policy that recipients of data (such as Google) are located in the United States, we will ensure that your data is protected at an appropriate level with our partners either by contractual arrangements with these companies or by ensuring that these companies are certified under the EU-US Privacy Shield.

Social media services

On our website, we provide you with certain social media services, in particular the sharing of product information on Facebook, the tweeting of product information, etc. The relevant services can be found on the individual product pages under the heading “Sharing”.

We provide social media services for the following social networks:

- Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA,
- Twitter Inc.,1355 Market Street, Suite 900, San Francisco, CA 94103, USA
- Pinterest, Inc., 808 Brannan St, San Francisco, CA 94103, USA, and
- Google+ of Google Inc.

When you click on the relevant social network icons, you will be linked to the relevant social network to perform the chosen service, e.g. to share content on Facebook or to tweet on Twitter. To do this, however, you must log into your corresponding user account or be logged in already.

If you select one of the services provided and click on the icon of the relevant social network, a direct connection is established between your browser and the server of the relevant social network. This gives the network the information that you have visited our website with your IP address and accessed the link. If you access a link to a network while logged in to your account on the relevant network, the contents of our page may be linked to your profile in the network, which means that the network can link your visit to our website directly to your user account. If you want to prevent this, you should log out before clicking on the relevant links. An assignment takes place in any case, if you log into the relevant network after clicking on the link.

Links to our social media presence
On our website, we have incorporated links to our social media profiles on the following social networks:

•    Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA,
•    Instagram Inc., 1601 Willow Road, Menlo Park, California 94025, USA
•    Pinterest, Inc., 808 Brannan St, San Francisco, CA 94103, USA, und
•    Youtube, a service operated by Google Inc.,

If you click on the relevant social network icons, you will be automatically redirected to our profile on the relevant network. In order to use the functions of the relevant network there, you must partially log in to your user account for the relevant network.

When you open a link to one of our social media profiles, a direct connection is established between your browser and the server of the relevant social network. This gives the network the information that you have visited our website with your IP address and accessed the link. If you access a link to a network while logged in to your account on the relevant network, the contents of our page may be linked to your profile in the network, which means that the network can link your visit to our website directly to your user account. If you want to prevent this, you should log out before clicking on the relevant links. An assignment takes place in any case, if you log into the relevant network after clicking on the link.

RETENTION OF DATA

We only store personal data for as long as necessary, 

•    to use the tracking services mentioned within the scope of our legitimate interest; 
•    to perform services to the extent specified above, which you have requested or for which you have given your consent.

We keep contractual data for a longer period of time, as this is prescribed by legal storage obligations. Storage obligations, which oblige us to store data, result from accounting regulations and tax regulations. According to these regulations, business communications, contracts concluded and accounting records must be kept for up to 10 years. If we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used for accounting and tax purposes.

Contact

If you have any questions regarding data protection on our website, would like more information or would like to arrange for your data to be deleted, please get in touch with us by filling in the relevant online contact form or by sending an email to data-privacy@bucherer.com.

By post, please address your requests to the address below:

Bucherer AG
Data Privacy
Langensandstrasse 27
CH-6005 Lucern

Complaint to a data protection supervisory authority

You have the right to complain to a data protection supervisory authority at any time.

Last updated: May 2018