- We only accept billing and delivery addresses within Germany
- We ship the order with DHL and GO or in exceptional cases with a private courier
- We ship free of charge and only by registered mail
Click & Collect
We ship with DHL and GO. Once you receive the order confirmation, your shipment will arrive within 3-4 days. When calculating the delivery time, please also include the time needed for processing the order and for the payment to be received in case of bank transfers. Once the order has been processed, we will send you an order confirmation by email.
We send all shipments by registered post, i.e. you must confirm receipt of your order with your signature. Please check that you have provided a valid delivery address and ensure that you are there on the day when your order arrives. If you are not there to receive a shipment yourself (e.g. because it is a gift), the recipient specified on the delivery address must sign for the package.
Once your order has been shipped, the postal service will send you a shipping confirmation with a tracking code. You can use this tracking code to track your shipment.
The shipment is insured until its receipt is confirmed by a signature from you or the recipient specified in the delivery address.
Changing the delivery address
If you wish to change your delivery address immediately after you have placed your order, please contact our customer service team by phone on +49 89 24269696 or by email at firstname.lastname@example.org, and we will make the requested changes for you. If you have received an order confirmation for your order, it is already on the way to the delivery address specified by you and we can no longer redirect it.